. It allows a customer to "redirect" a physical USB device (like a smartphone, printer, or modem) over the internet to a technician's computer. To the technician's system, the device appears as if it were plugged directly into their own USB port, enabling them to perform tasks such as: IncentivesPro Firmware Flashing : Repairing or updating phone software. Remote Programming : Configuring industrial or embedded devices. Diagnostics : Troubleshooting hardware issues remotely. IncentivesPro Key Features of Version 1.9.7 No Installation Required
The customer enters the technician’s IP address or hostname and clicks Device Sharing:
Are you encountering any specific ? Share public link
: On the technician side, right-click the listed device and select Connect . Share public link : On the technician side,
Although version 1.9.7 does not include the cloud‑based “Connect by ID” feature that was introduced in later versions (v2.x), technicians have developed several effective workarounds to enable seamless remote connections.
: Select the device from the visual list inside the app and click Connect . Technical Compatibility Matrix Minimum Requirement Recommended Specification Operating System Windows 7 (SP1) Windows 10 / Windows 11 Network Port TCP Port 32032 (Default) Custom Secure Port assigned by tech Architecture 32-bit (x86) 64-bit (x64) Bandwidth 1 Mbps stable connection 5+ Mbps low-latency broadband Troubleshooting Common 1.9.7 Errors Connection Dropped / Failed to Connect
The is a specialized, lightweight application developed by IncentivesPro to facilitate remote USB device servicing. While newer versions (V2.x) have since been released, version 1.9.7 remains a widely recognized "legacy" or "classic" version frequently used for flashing, repairing, or configuring USB-attached hardware like smartphones, printers, and CNC controllers. Overview and Purpose Version 1.9.7 enables bidirectional bridging
Hardware repair tools often rely on structural security smartcards (dongles). Version 1.9.7 enables bidirectional bridging, which allows a workshop owner to map local software authentication keys directly onto a client's computer to unpack encrypted local scripts.
USB Redirector Technician Edition Customer Module (version 1.9.7)
Version 1.9.7 introduces encryption for data streams between the Customer Module and Technician Edition. However, administrators must note: or configuring USB-attached hardware like smartphones
: Terminate the application immediately after the repair work finishes to close the connection port.
Full details
: It features a streamlined UI where customers enter a Technician ID or the technician's Public IP address to establish a connection.
Compatible with Windows XP (SP3) through Windows 10 (32-bit & 64-bit).