Connects Zammad to VoIP systems like Placetel, Sipgate, or generic Asterisk servers. It automatically opens a customer’s file when they call.

Always create a full backup of your Zammad database and application files.

For enterprise needs, developers often build "Sidecar" apps. These are small web apps that sit in the Zammad side pane (i-frame) to provide:

Problem: Your sales team closes a deal in Salesforce, but support doesn't know the customer's tier. Solution: Use Make.com to watch Salesforce for "New Deal Won," then use the Zammad API to add a "VIP" tag to that customer's organization. Result: VIP customers skip the queue.

Connections for Sipgate and Placetel to show caller info and logs in customer profiles.

Before looking for external software, explore Zammad’s native integration panel. These built-in add-ons require zero coding to set up. 1. Communication Channels

Third-party packages inject code into your application layer. Verify the source code of .zpm packages to ensure they comply with GDPR or your internal data privacy policies.

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Syncs your internal user database with Zammad. It automates agent onboarding and keeps permissions secure.

Why use addons? Because vanilla Zammad handles tickets, but addons handle business logic . They allow you to sync customer data from your CRM, authenticate users via Active Directory, generate invoices from tickets, and even predict response times with AI.

: You upload a .zpm file through the Zammad admin interface (System > Packages).

: Seamlessly integrate with GitHub and GitLab to sync ticket progress with code repositories.

: Pushing notifications from tickets to team chat. 3. API & Webhook Extensions

To help you understand the community's capabilities, here are some particularly innovative projects that showcase the power of Zammad's extensibility:

For reporting and data warehousing, Zammad integrates with powerful ETL (Extract, Transform, Load) tools.