The location of the 12-digit code varies depending on the specific model you own: IQOS ILUMA ILUMA PRIME :
Remove the customizable ring at the top of the holder; the code is etched onto the metal body underneath.
Policies (duration, coverage) have changed over time and vary by market; thus, local official support provides definitive answers.
Checking your IQOS serial number is essential for verifying the authenticity and warranty status of your device. By following these simple steps, you can ensure that your IQOS device is genuine and functioning properly. If you're unsure about your IQOS serial number or encounter any issues, don't hesitate to contact IQOS customer support.
The location of the serial number depends on your specific model: IQOS ILUMA ILUMA Prime
For IQOS ILUMA devices (which use induction heating), the serial number is found via Bluetooth in the IQOS app, or physically inside the charging case lid.
If you bought the device new, this indicates a potential counterfeit or a refurbished unit sold illegally as new. If bought used, the previous owner must unregister it first. How to Spot a Counterfeit IQOS Device
Type the 12 characters exactly as they appear. Pay close attention to easily confused characters, such as: The number vs. the letter O The number 1 vs. the letter I or L The number 5 vs. the letter S Step 4: Interpret the System Result
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